Frequently asked questions

Do you guarantee the arrival date or transit time?

As accurate as we try to be all of the time, there are many variables that play a part in delivering freight. For instances, poor weather conditions, road construction, and issues with customs can all make it difficult to guarantee a perfect transit time.

How do I obtain a Quote?

Contact our office either by e-mail or calling (416-674-8748). A Ridgewood International Freight employee will help you in finding the best delivery method for you and will help determine a quote. Please have some of this information available to help us give you an estimate as soon as possible.

  • Commodity of Shipment
  • Value of the Freight
  • Weight (Kgs/Lbs.)
  • Origin and Final Destination
  • Dimensions of the pieces (LxWxH)

What is a bill of lading?

The bill of lading is a required document to move a freight shipment. The bill of lading (BOL) is a legally binding document providing the driver and the carrier all the details needed to process the freight shipment and invoice it correctly. It is definitely worth doing correctly from the beginning. We can assist with this and other documents.

How will I be sure that my freight will pass international customs?

At Ridgewood we are specialists in our field and will assist you in all documentation requirements. Each step of the way we will support you in any issues as we go through the process of shipping your freight.

Why is it profitable to use a freight forwarder?

Its cost effective and has no hassle dealing with customs. Custom regulations can make deliveries complicated, with Ridgewood handling your freight you can avoid all these problems and save money.

Why do I need a Customs Broker?