Frequently asked questions

General Questions

Do you guarantee the arrival date or transit time?


As accurate as we try to be all of the time, there are many variables that play a part in delivering freight. For instances, poor weather conditions, road construction, and issues with customs can all make it difficult to guarantee a perfect transit time.




How do I obtain a Quote?


Contact our office either by e-mail or calling (416-674-8748). A Ridgewood International Freight employee will help you in finding the best delivery method for you and will help determine a quote. Please have some of this information available to help us give you an estimate as soon as possible.

  • Commodity of Shipment
  • Value of the Freight
  • Weight (Kgs/Lbs.)
  • Origin and Final Destination
  • Dimensions of the pieces (LxWxH)




What is a bill of lading?


The bill of lading is a required document to move a freight shipment. The bill of lading (BOL) is a legally binding document providing the driver and the carrier all the details needed to process the freight shipment and invoice it correctly. It is definitely worth doing correctly from the beginning. We can assist with this and other documents.




How will I be sure that my freight will pass international customs?


At Ridgewood we are specialists in our field and will assist you in all documentation requirements. Each step of the way we will support you in any issues as we go through the process of shipping your freight.




Why is it profitable to use a freight forwarder?


Its cost effective and has no hassle dealing with customs. Custom regulations can make deliveries complicated, with Ridgewood handling your freight you can avoid all these problems and save money.




Why do I need a Customs Broker?






Fulfillment Services

Get the Most out of Your Business with Ridgewood International Freight


As an e-commerce merchant, outsourcing your warehousing and shipping processes to a third-party fulfillment center is a fool-proof solution for your growing business. The cost of working with a 3PL partner means long-term savings when you consider the benefits of these companies. With assistance, you will be able to provide customer satisfactions that deliver the best return on investment, lower operating costs, improved focus on your business, access to high-end technology, scalability, and more.




How does third-party fulfillment work?


Once a customer places an order, the information is sent to the fulfillment company. The fulfillment company processes the order and prepares the orders for shipment to deliver them to the customers. This process involved picking, packing, and shipping.




What is pick and pack order fulfillment?


Pick and pack order fulfillment is when the fulfillment provider physically finds the items from your inventory warehouse and packs them to ship to your customer.




What is a fulfillment service?


A fulfillment service is a third-party warehouse that prepares and ships your orders for you. Using a fulfillment service is a great option if you don't want to have to deal with shipping, or if you've grown beyond your existing warehousing capabilities to a point where you can't ship items manually anymore.





What is a Freight Forwarder ?

What does Freight Forwarder mean ?


Freight forwarding is the coordination and shipment of goods from one place to another via a single or multiple carriers via air, marine, rail or highway.




What is International Freight Forwarding Services?


Put simply, an International Freight Forwarder is like a travel agent for cargo. Forwarders coordinate transportation details between international sellers and buyers so that goods get to where they need to go.




What is the role of an International Freight Forwarder?


The freight forwarder manages the transport’s details from start to finish, tracking the cargo vessel’s arrival and contacting trucking or airline companies to ensure timely pickup and arrival. The freight forwarding partner coordinates these details and communicates to clients accordingly. Typically, the process of freight forwarding unfolds in ten phases. The Freight Forwarding Process in a Nutshell:

  1. Determine Credit
  2. Establish Mode of Transportation
  3. Determine Weight and Dimensions or Containers Needed
  4. Review Documentation
  5. Schedule Transportation
  6. Cut Bills of Lading
  7. Monitor the Cargo’s Movement
  8. Contact the Notify Party When Cargo Reaches Destination
  9. Arrange for Delivery to Final Destination
  10. Invoice the Client




What is the Difference Between Freight and Logistics?


The term “freight” refers to the method through which the goods are moving. It’s meant to broadly refer to cargo being shipped through various means, for example, by air or sea. On the other hand, logistics is the methodology used to get the goods from point A to point B. International freight forwarders and 3PLs manage logistics, or the flow of goods in a supply chain, from transportation to warehousing and planning to value-added services.